Warranties
Whether you’re providing a product or service, what you guarantee, to whom, and for how long can be an important business decision that has both sales and legal implications. We help our clients create effective product and service written warranties by identifying the “sweet spot” between the guarantees necessary to be competitive and those that must be disclaimed to be productive.
Our written warranty services include:
Market analysis of key competitors’ warranties
Identifying key areas of risk
Providing advice and guidance on recommended warranty scope, term, exceptions and exclusions
Drafting, reviewing and revising existing written warranties to align with company objectives
Creating procedures and protocols for handling warranty claims, including strategic plans for investigation, documentation and responses
Preparing responses to warranty claims
Directing internal investigations to evaluate recurring or frequent claims